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We're here to help

Questions about a ride, driving with Loop, or working with us? Send us a message and a real person from our team will reply.

Email us

hello@getloop.co.za

For riders, drivers, partners and media. We reply as soon as we can.

Help with a trip

The quickest way is in the app. Go to Support or Report an Issue to tell us about a problem, a wrong fare or a lost item.

Open the app →

Drivers

Questions about signing up, documents, payouts or your balance? Email us and put Driver help in the subject.

Everything about driving with Loop →

Where we ride

All of Gauteng: Joburg, Pretoria and Centurion, Ekurhuleni, the West Rand and the Vaal.

See all areas →

In an emergency

Call 10111 (SAPS) or 112 from any phone. During a trip, the SOS button alerts our support team with your trip and location, but it does not replace emergency services.